
Iberia Airlines
Iberia Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Iberia Airlines has 1.5 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Iberia Airlines to a friend or colleague.
- Rating Distribution
Pros: No comment, Nonthing, Flight.
Cons: Customer service, Poor to zero customer service, Impossible to contact customer services.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Iberia Airlines has 1.5 star rating based on 124 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Iberia Airlines to a friend or colleague.
- Rating Distribution
Pros: No comment, Nonthing, Flight.
Cons: Customer service, Poor to zero customer service, Impossible to contact customer services.Recent recommendations regarding this business are as follows: "Never fly IBERIA", "clear indicate our purchase", "Would never recommend Iberia", "No son confiables", "No way!".
Most users ask Iberia Airlines for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Additional Services. The price level of this organization is high according to consumer reviews.
Media from reviews





























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Verified Reviewer |Delayed and damaged baggage, terrible customer service
Last November I traveled with Iberia to Rio / Brazil for business. My luggage arrived only 3 days later and was totally damaged.
I incurred expenses for clothes and had to replace my damaged bag. In trying to receive compensation from Iberia over the last 5 months (!!) I got passed on from one department to another, and finally received a message from Iberia Costumer Relations telling me Iberia cannot provide any compensation whatsoever, not for the damaged baggage nor for the items I had to purchase.
I spent many hours dealing with this to no avail. Over the phone I was told no one can help me and was simply given the general customer phone number.
- Cheap
- Unreliable delivery of goods
- Damages to luggage
- Terrible costumer support
Preferred solution: Full refund
User's recommendation: Never fly IBERIA
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo check my checked in luggage eligibility..
User's recommendation: clear indicate our purchase
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Verified ReviewerRE: Iberia New Airbus Order (For: Fleet Renewal Strategy - Ideas & Suggestions)
Greetings Mr. Perdiguero, I hope this email finds you well.
I am writing this message in regards to a new aircraft order that Iberia should announce in the near future. I understand that a new aircraft order would need to be made possible from top Executives from the airline, but I am calling for you to share these ideas with Iberia's Board of Directors, in order for these ideas to be put into fruition. The reason behind this order is to enable Iberia to rapidly modernize its fleet in order for the airline to reduce its average fleet age as well as to make the airline's average fleet age a lot younger. The airline should plan on placing orders for the following aircraft:
Airbus A220-100 Orders: 30 (To be flown with Iberia Regional, also known as Air Nostrum to replace entire CRJ fleet)
Airbus A220-300 Orders: 18 (12 units to be operated by Iberia Express as an A320-200 replacement, as well as 6 units for Iberia.
6 orders for Iberia to be leased from Air Lease Corporation)
Airbus A321neo Orders: 12 (To be operated by Iberia. To replace entire A321-200 fleet)
Airbus A321XLR Orders: 8 (8 out of 14 options to be converted into firm orders exclusively for Iberia)
Airbus A330-900neo Orders: 20 (To replace entire A330-300 fleet)
Airbus A350-900 Orders: 2 (To be leased from Air Lease Corporation)
Airbus A350-**** Orders: 20 (For capacity & fleet expansion. Not to serve as a replacement for older aircraft)
If Iberia ever goes ahead with a 90 single aircraft order, this order could mark a significant milestone for Iberia as this would be the largest single-aircraft order ever to be placed by the carrier. Iberia should seek to announce this huge order with Airbus at the upcoming 2024 Farnborough Airshow, with the order expected to be finalized in November.
This order would also mark a new era for Iberia, as the carrier would shift exclusively towards next-generation aircraft. Before Iberia can announce this historic order with Airbus, the airline would need to enter into discussions with Airbus starting in April regarding a 90 aircraft order for both narrowbody and widebody aircraft. This should include 82 aircraft to be purchased directly from Airbus, while 8 aircraft (6x A220-300 & 2x A350-900) should be leased from Air Lease Corporation. The carrier should expect to take delivery of its first A220-300 in late-2025, followed by its first A321XLR in January 2025, A321neo in 2026, A330neo in 2026, and A350-****, also in 2026.
The carrier should seek to take delivery of 6 A220's to be operated by Iberia between November 2025 and December 2025, as well as 2 leased A350-900's from ALC, also in December 2025. Its subsidiaries, Iberia Express and Iberia Regional (Air Nostrum) should welcome their first A220's in 2027. Iberia should expect all 90 aircraft in this order to be fully operational by their respective owners by 2032. Before Iberia can move ahead with this big order, the airline would need to make a $18 billion dollar investment with the International Airlines Group in list prices, before such a deal can even be announced.
I kindly ask Iberia and its Executives to put these suggestions into the table for consideration. I'm hoping to see Iberia go ahead with this huge 90 single-aircraft order as well as an expedited reply from you soon!
Best Regards,
Tran Jacinto
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Mistake in reservation ticket

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Verified ReviewerRefund not processed
- Customer service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Waiting for refund for over a year
- Bad service
- Language communication
User's recommendation: Would never recommend Iberia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMI CUENTA IBERIA PLUS
llevo usando iberia, british airways y latam todo el ano pasado y ante ano pasado sin parar, he tratado de entrar a mi cuenta de iberia plus y no logro entrar porque me pide una contrasena de la que no me acuerdo, me envian el email y tampoco la puedo cambiar porque dicen que mi actual documento de identidad es distinto al que ellos tienen en los archivos y no me dan la oportunidad de cambiarlo, viajo business y economy, es mas ire a peru el 22 de febrero , necesito ayuda para recuperar mi cuenta iberia plus que es antigua, este es mi ultimo pasaje comprado para mi proximo vuelo. operado por IBERIA referencia J2HQ4 Este s mi viaje a Sevilla del 24 enero al 28 de enero : Your e-ticket receipt SNCID5 , este es mi ticket de londres a madrid entre 29 de dic y el 2 de enero el Ticket details
E-ticket BA 125-802****045 for Monica Larrabure
tambien tengo otro viaje a madrid entre el 23 de nov y el 26 del mismo mes : BA (British Airways): 2VKRVG, los vuelos a madrid y regreso a londres en business class alguien me puede ayudar, mi nombre es monica larrabure baracco.
vivo en londres y al ser esta una pagina publica me da temor poner mi numero de iberia plus y mi telefono.
pero mis datos estan en la ultima reserva que hice ayer para viajar a lima. a ver si alguien se apida de mi, que vuelo y no me dejan entrar a mi cta de iberia plus!!!
Preferred solution: i want to be able to log into my iberia plus account!!
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Verified Reviewer |Flight information
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Verified ReviewerWaiting for refund for over a year
- Alot
Preferred solution: Full refund
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Verified ReviewerWorst
Preferred solution: Apology
User's recommendation: No way!

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delayed flight and downgrading compensation missing
My business class flight from Berlin to Buenos Aires via Madrid (HGPGX) was a complete disaster. The flight from Berlin was one hour 15 minutes late departing (due to Iberia aircraft issues).
I had only 45 minutes (instead of 2 hours) in Madrid to make the connection. I made it to the gate on the other side of the airport just as they closed boarding. At 11pm, I had to find accommodation in Madrid overnight on my own without any assistance from the airline. Iberia offered to fly me to Buenos Aires 2 days later in Business class (Iberia would not cover any of my hotel expenses) or fly Economy the next morning.
I had no choice as I was meeting up with my group the next day in Buenos Aires.
Upon my return, I asked for compensation for the delay (600EUR) and for the reduction in class (75% of ticket price - 2.752USD) as per EU regulations.
I also requested compensation for the accommodation and taxi to/from Hotel on the day of the delay.
After 1 month they sent me a mail where they accepted "381 + 20 EUR" without any explanation on how they arrived at this figure. Nor would they provide any way of contacting them and have been ignoring my repeated attempts at getting any explanation.
- Convenient schedule
- Horrendous ground service in madrid
- Intept and unprofessional customer service
Preferred solution: Full refund
User's recommendation: Avoid using this airline! Customer Service is horrendous.
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Verified Reviewer |Baggage
Canceled my fight please
User's recommendation: No son confiables
Airline Expert Talks

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Verified Reviewer |Delayed baggage
- Arrived on time
- Customer service awful
Preferred solution: Apology
User's recommendation: Do not use Iberia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAcm for full refund
no news yet from Iberia
Good evening,
Kindly note, that we issued a ticket number : 075-931****529 (amadeus pnr : SN3KJS) , ATH-MAD-LPA with the MARINE pricing FXP/RSEA,U.
Unfortunately the ticket issued with *NEGOTIATED FARE* with 1PC non-refundable and we needed MARINE fare so we proceeded with ATC-automatic refund only taxes.
Please help us full refund tkt : 075-931****529 send us an ACM the rest amount as we issued new ticket.
We issued a new ticket :
390-931****608 ATH-MAD &
075-931****609 MAD-LPA with marine fare 2PC.
PE FXP/RSEA,U
FC/ NEGOTIATED RATES USED *N*
006 RF- CR-ATHGR2264 SU 2839SM 13OCT/1329Z
** CURRENT HISTORY DOES NOT EXIST
AN ZAGORAIOS/EVANGELOSMR
AT F
AS ATH IB3153 K 18OCT23 1400 OK
AV 18OCT 18OCT ATH IB3153 K 18OCT23 1400 OK
We look forward to hearing you very soon,
Thank you very much,
Preferred solution: Full refund
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Verified Reviewer |Lost luggage
Preferred solution: Full refund
User's recommendation: Never ever
About
, , ,
Iberia Airlines is a Spanish company. It is the largest airline of Spain and national flag carrier. The company was founded in 1927. Iberia Airlines operates its hubs in Barajas Airport in Madrid and in Barcelona Airports. The company is a part of Iberia Group. Iberia Airlines has a special frequent flyer program that allows passengers to save on tickets. The airline serves flights to more than a hundred of different destinations. There are more than one hundred fifty aircraft in the fleet of the airline.
The bankruptcy of Iberia Airlines provides a wide range of services: transporting passengers and freight, aircraft maintenance, IT systems, in-flight catering. The tagline of the company is: "With Iberia, you are more."

Iberia Airlines is ranked 161 out of 512 in Airlines and Air Transport category
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